Implementing ISO 9000:2000 May Be Redundant in a Mature Organization

question 54

Multiple Choice

Implementing ISO 9000:2000 may be redundant in a mature organization that:

• A)has less than 100 employees.
• B)has used the Baldrige criteria or Six Sigma for some time.
• C)has not fully embrace TQ and benefitted out of it.
• D)is into service delivery and not manufacturing.

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Definitions:

Negative Reinforcement

A process in behavior modification that involves the removal of an unpleasant stimulus to increase the probability of a behavior being repeated.

Instinctive Drift

The tendency of an animal, even after learning, to revert to instinctual behaviors, interfering with conditioned responses.

Aversive Stimulus

A stimulus that is unpleasant or painful that causes an individual to avoid or change behavior.

Positive Punishment

A behavioral concept where the introduction of an unfavorable outcome or stimulus decreases the likelihood of a behavior recurring.