Managers That Review the Company's Current Quality Practices and Procedures

question 19

Multiple Choice

Managers that review the company's current quality practices and procedures before implementing total quality practices are demonstrating:

• A)group consciousness.
• B)due diligence.
• C)self assessment.
• D)internal benchmarking.

---

Definitions:

Advertising Expense

Costs incurred by a company to promote its products, services, or brand, including media buys, production, and creative services.

Direct Materials

Raw materials that are directly traceable to the manufacturing of a product and are significant in cost.

Sales Commissions

Fees paid to salespeople or brokers for facilitating or closing sales, usually calculated as a percentage of the sales value.

Direct Labor

The wages or costs associated with employees who directly contribute to the manufacture of a product or delivery of a service.