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According to Robert Cole,_____ is described as a non-linear,discontinuous,experimental,back-and-forth process that is needed in order to develop products and services to compete in the existing turbulent business environment.
Nominal Specification
The stated or targeted value for a parameter in a design or process, serving as a benchmark for quality control.
Statistical Process Control
A methodology applied to monitor and control a process to ensure that it operates at its fullest potential, using statistical techniques.
Process Capability Index
A statistical measure of a process's ability to produce output within specified limits.
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