Ayesha Drummond, a Manager at Hi-Yield Investment Group, Is Not

question 37

Multiple Choice

Ayesha Drummond, a manager at Hi-Yield Investment Group, is not always able to control her temper at work. If anyone contradicts her, she gets red in the face, raises her voice, and challenges others' opinions. Ayesha's assistant, Violeta Padilla, feels threatened and upset when Ayesha gets angry. Violeta has noticed that her own and others' decision-making ability is hindered by Ayesha's negative moods. Violeta decides to take the initiative and discuss her concerns directly with Ayesha. Of the following, what should Violeta focus on in the discussion?

• A)Violeta should say that she cannot work for a manager who gets angry because she is an introvert who needs a quiet environment.
• B)She should inform Ayesha that Ayesha does not have a good understanding of her own emotions.
• C)She should explain that Ayesha's subordinates want to feel comfortable making decisions, but her outbursts create an atmosphere of fear.
• D)Violeta should read Ayesha passages taken from a recent journal article on emotional intelligence in the workplace.
• E)Violeta should accuse Ayesha of being irrational and conclude that she has no business being a manager.

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Definitions:

Elective Procedure

A medical procedure that is planned in advance and is not essential to the patient's immediate health, often implying that it can be scheduled at the patient's convenience.

Clean Healthcare Claim

A claim that is complete and accurate, needing no further review or investigation before being processed.

Managed Care Plan

A health insurance plan that contracts with medical providers and facilities to provide care for members at reduced costs.

Network of Providers

A group of healthcare providers, such as doctors and hospitals, that agree to offer services to a specific health insurance plan's members at negotiated rates.