A Bank Allows Its Tellers to Not Only Handle Deposits

question 70

Multiple Choice

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of

• A)innovation.
• B)restructuring.
• C)total quality management.
• D)empowerment.

---

Definitions:

Cost of Funds

The interest rate that banks and other financial institutions pay for the use of funds deposited in their accounts by savers or obtained from other external sources.

ROI

Return on Investment, a financial metric used to measure the efficiency or profitability of an investment.

Net Income

The total profit of a company after all expenses, taxes, and costs have been subtracted from total revenue, indicating the company's financial health over a period.

Available Assets

Resources or possessions that an organization or individual has at their disposal and can use whenever needed.