The Commonly Used Quality Tools in the Six Sigma Toolbox

question 33

Multiple Choice

The commonly used quality tools in the Six Sigma toolbox are referred to by the Japanese as the:

• A)Deming tools.
• B)Seven QC tools.
• C)DMAIC tools.
• D)Sigma tools.

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Definitions:

Forgiveness

The conscious, deliberate decision to release feelings of resentment or vengeance toward a person or group who has harmed you.

Offenses

Acts that violate legal rules or social norms, ranging from minor infractions to serious crimes.

Mischievously

In a manner that is playfully naughty or troublesome, often causing minor harm or irritation.

Altruistic Punishment

The finding that people will sometimes sacrifice their own gain for the betterment of all, by punishing people who cheat the system