When Creating a Customer Satisfaction Survey, Questions About Demographics Should

question 21

True/False

When creating a customer satisfaction survey, questions about demographics should be located at the beginning of the survey.

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Definitions:

Individualist Cultures

Societies that emphasize the importance of personal independence and individual achievement over collective goals or group cohesion.

Group Harmony

The state of agreement, peace, and solidarity within a group, achieved through understanding, cooperation, and the management of conflict.

Shared Environment

A shared environment refers to the environmental factors that are experienced by multiple individuals, such as family members, which can influence their development and behavior.

Personality Development

The process of forming and maturing one's personality through growth, experiences, and learning across the lifespan.