When a Consumer Does Not Have Much Personal Experience with a Realtor

question 63

Multiple Choice

When a consumer does not have much personal experience with a realtor (e.g., a first-time home buyer) , he will form expectations from

• A) an extrapolation of past experiences with professional service providers.
• B) newspaper articles.
• C) his last visit with his doctor.
• D) an extrapolation of past experiences with service industry staff.

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Definitions:

Transformations

Comprehensive changes or conversions in form, nature, or appearance, especially significant in scope or scale.

Short-term Perspective

A focus on immediate or near-future outcomes and goals, often at the expense of long-term planning.

Self-interest

The pursuit of personal gain or advantage, often considered a motivation in economics and psychology.

Proactive Behavior

Actions taken by individuals that are anticipatory, change-oriented, and self-initiated to influence their environment.