When Customers Become Dissatisfied, What Is the Primary Means of Regaining

question 66

Multiple Choice

When customers become dissatisfied, what is the primary means of regaining the customer?

• A) through an empowered frontline employee
• B) a free sample
• C) a discount
• D) through interviews

Understand the concepts of capital intensity ratio, retention ratio, and their implications for financial planning.

Grasp the importance of forecasting future financial scenarios and their benefits for strategic planning.

Acknowledge the integration of investment and financing decisions within the context of financial planning.

Understand the role and components of labour standards in operations.

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Definitions:

Supervisory Expense

Costs associated with salaries and benefits for supervisory personnel overseeing production or services.

Activity-Based Costing

A pricing technique that identifies tasks within an organization and allocates the expense of each task to all goods and services based on their real usage.

Overhead Costs

Expenses not directly tied to the production of goods or services, such as rent, utilities, and office supplies.

Supervising Activity

An oversight function involving the monitoring and direction of resources, processes, or employees to achieve organizational objectives efficiently.