When Creating a Customer Satisfaction Survey, Questions About Demographics Should

question 21

True/False

When creating a customer satisfaction survey, questions about demographics should be located at the beginning of the survey.

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Definitions:

Values

Core beliefs or principles that guide an individual's actions and judgments and influence their behavior and attitudes.

Work Context

The conditions, environment, and factors that impact the nature of work, including physical, social, and organizational aspects.

Powerful Incentives

Strong motivations or rewards that drive individuals or groups to perform or behave in desired ways.

Employment Relationships

The interactions and dynamics between employers and employees, governed by a complex set of laws, regulations, and mutual agreements.