When a Consumer Does Not Have Much Personal Experience with a Realtor

question 63

Multiple Choice

When a consumer does not have much personal experience with a realtor (e.g., a first-time home buyer) , he will form expectations from

• A) an extrapolation of past experiences with professional service providers.
• B) newspaper articles.
• C) his last visit with his doctor.
• D) an extrapolation of past experiences with service industry staff.

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Definitions:

Conditioned Response

A learned response to a previously neutral stimulus that has become conditioned through association.

Unconditioned Response

An automatic, natural response to a stimulus that occurs without any need for prior learning or conditioning.

Reflexive Response

A biological reaction to a stimulus that is instinctive and does not require conscious thought.

Conditioned Response

A learned reaction to a previously neutral stimulus that has become associated with an unconditioned stimulus through conditioning.