Quality and Satisfaction Are

question 87

Multiple Choice

Quality and satisfaction are

• A) not important for a company to be successful.
• B) opposites.
• C) not the same thing.
• D) the same.

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Definitions:

Follow-up

The act of continuing a previously started conversation, interaction, or process to gather further information, provide additional assistance, or ensure completion.

Behaviorally Related Sales Objectives

Goals focused on modifying or influencing customer behavior to increase sales.

Communication Skills

The ability to effectively convey information, ideas, and emotions orally, written, or nonverbally in various contexts.

Customer Service Satisfaction

The measure of how the goods or services supplied by a company meet or exceed the expectations of its customers.