Top Managers at S & A, Inc

question 21

True/False

Top managers at S & A, Inc.believe that their staff needs some help understanding the perspectives and needs of the distributors they work with.It could be a good idea for them to exchange some personnel with these distributors for a short time in order to achieve this.

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Definitions:

Abreaction

The expression and consequent release of previously repressed emotion, usually achieved through recalling the experience that led to the emotion during therapy.

Gestalt Therapy

A form of psychotherapy emphasizing personal responsibility, and focusing upon the individual's experience in the present moment, their environment, and the social contexts of their life.

Overt Behavior

Observable actions or responses of an individual, which can be seen and measured.

Free-association

A psychoanalytic technique in which a patient says whatever comes to mind without censorship as a way to explore unconscious thoughts and feelings.