A Lot of Research Has Demonstrated That There Is a Relationship

question 70

Multiple Choice

A lot of research has demonstrated that there is a relationship between the __________ of employees and that of customers.

• A) income
• B) age
• C) extraversion
• D) satisfaction

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Definitions:

Social-cognitive Learning

A theory that posits learning occurs in a social context with a dynamic and reciprocal interaction of the person, environment, and behavior.

Negative Reinforcement

Process in which people avoid being exposed to feared objects and their avoidance is reinforced by the subsequent reduction of their anxiety.

Natural Environment Type Phobia

A persistent and irrational fear of specific situations, activities, or things in the natural environment, such as heights or water.

Situational Type Phobia

A type of anxiety disorder characterized by irrational fear of specific situations, such as flying, heights, or enclosed spaces.