Services Are Said to Be __________, Which Means There Is

question 4

Multiple Choice

Services are said to be __________, which means there is no such thing as storing inventory or excess capacity.

• A) perishable
• B) price sensitive
• C) legitimate
• D) concrete

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Definitions:

Exchange Relationship

A relationship based on reciprocal actions, where the benefits provided by one party are contingent upon the benefits provided by the other.

Power Shared

Refers to the distribution of decision-making authority among various individuals or groups in an organization, allowing for collaborative governance.

Transactional Leader

A leader who focuses on the role of supervision, organization, and group performance; they are concerned with maintaining the normal flow of operations.

Leader Punishment Behaviour

Actions taken by leaders to penalize or discipline members of an organization for substandard performance or undesirable behavior.