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When Customers Interact with Technology and Machines, the Variability of the Service

question 7

Multiple Choice

When customers interact with technology and machines, the variability of the service encounter is reduced by​


Definitions:

Day-to-Day Work

The routine tasks and activities that a person or team performs on a regular basis to meet their job responsibilities.

Free Consent

The agreement or permission that is given voluntarily by a person without any form of coercion or undue influence.

Job Nature

The intrinsic characteristics and requirements of a job, including its tasks, responsibilities, and the skills needed to perform it.

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