Businesses Plan for and Interact Differently with Their Larger Clients

question 36

Multiple Choice

Businesses plan for and interact differently with their larger clients than with their smaller ones.They assign more client service personnel and extend more relationship management efforts because these customers tend to be

• A) more profitable.
• B) cheaper.
• C) less profitable.
• D) higher quality.

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Definitions:

Accepted

Acknowledgment or agreement to the terms of an offer, thereby creating a binding contract.

Installment Delivery

The distribution of goods to a buyer in several sequential parts, each of which is accepted and paid for by the buyer over time as stipulated in a contract.

Nonconformity

A situation where delivered goods or services do not meet the specifications or requirements as outlined in a contract.

Substantially Affects

A legal standard used to determine the significance of an action's impact on matters such as commerce, employment, or health, assessing whether it has a considerable or noteworthy influence.