A Company Has Its Best Chance at Keeping Its Customers

question 50

Multiple Choice

A company has its best chance at keeping its customers happy if it

• A) sells products in many locations.
• B) communicates with them.
• C) competes with other companies.
• D) has low prices.

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Definitions:

Service Level

A measurement of the performance of a system, often used in supply chains to quantify the percentage of customer demands met without delay.

Overstocking Cost

Expenses incurred when a company holds more inventory than it can sell, including storage, insurance, and depreciation.

Quick Response

A strategy aimed at improving the efficiency of supply chains by rapidly reacting to changes in demand.

Advantages

The benefits or favorable conditions that give an entity a superior position or competitive edge over others in its field.