A Company Has Its Best Chance at Keeping Its Customers

question 50

Multiple Choice

A company has its best chance at keeping its customers happy if it

• A) sells products in many locations.
• B) communicates with them.
• C) competes with other companies.
• D) has low prices.

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Definitions:

Personality Traits

Enduring characteristics that describe an individual's behavior, mindset, and emotional patterns.

Behavioral Approach

A method in leadership studies focusing on observable behaviors of leaders and how these behaviors affect their effectiveness.

Leadership Behaviors

Actions and practices exhibited by leaders that influence their followers' performance, motivation, and satisfaction.

High-High Style

A leadership approach emphasizing high levels of both task orientation and relationship orientation in managing teams or organizations.