Which of the Following Is a Negative Impact of Information

question 62

Multiple Choice

Which of the following is a negative impact of information technology on the customer service provided by service organizations?

• A)It has increased the labor intensity involved in the production of services.
• B)It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers.
• C)It has decreased the speed of service.
• D)It has restricted the ability of the customers to compare products with competitor brands before making a purchase.

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Definitions:

Atom

The smallest unit of a chemical element that retains the properties of that element, consisting of a nucleus surrounded by electrons.

Deoxyribonucleic Acid

The molecule that contains the genetic instructions used in the development and functioning of all known living organisms and many viruses.

Genes

units of heredity that are transferred from a parent to their offspring and determine some characteristic of the offspring.

Chromosomes

Thread-like structures located inside the nucleus of animal and plant cells, made of protein and a single molecule of deoxyribonucleic acid (DNA).