The Concept of Total Quality Is Defined as A(n)

question 30

Multiple Choice

The concept of total quality is defined as a(n) :

• A)customer-focused, results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation.
• B)people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
• C)structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them.
• D)integrated approach to organizational performance management that results in lower consumption of resources.

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Definitions:

Experimenter Bias

A process where the researcher's expectations or preferences influence the outcome of a study, potentially affecting the study's reliability or validity.

Placebo Pills

Inert tablets used in clinical trials to assess the effectiveness of a new medication by comparison with no treatment.

Agitation

A state of nervousness or unrest often displayed as excessive movement or speaking, common in various psychiatric conditions.

Potential Confound

A variable that might falsely make one believe that a causal relationship exists between two other variables.