How Did Leadership Through Quality Radically Change the Way Xerox

question 21

Essay

How did Leadership Through Quality radically change the way Xerox did business?

---

Definitions:

Introvert Temperament

A personality trait characterized by a focus on internal feelings rather than external sources of stimulation, often preferring solitary or calm environments.

Middle-Class Values

A set of social and cultural beliefs often associated with the middle class, such as the importance of education, hard work, responsibility, and the pursuit of happiness.

Terminal Values

Fundamental beliefs or goals that an individual strives to achieve over a lifetime.

Affiliation Needs

Occur in people who want to be accepted and liked by others.