In Juran's Quality Trilogy,the Process of Meeting Quality Goals During

question 42

Multiple Choice

In Juran's quality trilogy,the process of meeting quality goals during operations is called:

• A)quality control.
• B)quality planning.
• C)quality leadership.
• D)quality improvement.

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Definitions:

Top-Down Goals

Objectives set by top-level management that are expected to be followed through the hierarchy to guide the actions and functions of an organization.

Hygiene Factors

Elements of the work environment, such as salary, company policies, and working conditions, that can prevent dissatisfaction but do not necessarily lead to increased satisfaction.

Herzberg's Two-Factor Theory

A theory suggesting that employee satisfaction and motivation are influenced by two groups of factors: hygiene factors and motivators.

Maslow's Needs Hierarchy

A theory in psychology proposed by Abraham Maslow, suggesting that people are motivated by five basic categories of needs: physiological, safety, love/belonging, esteem, and self-actualization, in that order.