According to _____,The Only Performance Measurement Is the Cost of Quality,which

question 13

Multiple Choice

According to _____,the only performance measurement is the cost of quality,which is the expense of nonconformance and the only performance standard is"Zero Defects (ZD) ."

• A)Ishikawa
• B)Juran
• C)Deming
• D)Crosby

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Definitions:

Norms, Values

The rules that a group uses for appropriate and inappropriate values, beliefs, attitudes, and behaviors.

Unconscious Mind

A part of the mind that influences thoughts and behavior without one's awareness, a concept fundamental in psychoanalytic theory.

Feral Children

Denotes children who have lived isolated from human contact from a very young age, with no or little experience of human care, behavior, or human language.

Generalized Other

The perspectives and expectations of a network of others (or of society in general) that a child learns and then takes into account when shaping his or her own behavior.