Customer Contact Employees Are Often the Only Means by Which

question 2

True/False

Customer contact employees are often the only means by which a customer interacts with an organization.

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Definitions:

Intention

A mental state that represents a commitment to carrying out an action or actions in the future.

Neoclassical Economics

A branch of economics focusing on the determination of goods, outputs, and income distributions in markets through supply and demand.

Utilitarianism

A philosophical theory focusing on outcomes and consequences, suggesting the best action is the one that maximizes utility, usually defined as maximizing happiness and reducing suffering.

Behaviorism

A psychological approach that emphasizes the study of observable behaviors and the external stimuli that lead to them, discounting the importance of internal mental states.