Which of the Following Dimensions That Contribute to Customer Perceptions

question 7

Multiple Choice

Which of the following dimensions that contribute to customer perceptions of quality refers to the willingness of the service providers to help customers and provide prompt service?

• A)Assurance
• B)Empathy
• C)Reliability
• D)Responsiveness

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Definitions:

Hormonal Differences

Variations in the types, quantities, and effects of hormones in the body, influencing a wide range of physiological responses and behaviors.

Behavior

The actions or reactions of an organism or individual, often in relation to the environment or context.

Sociodramatic Play

A type of play where children take on roles and act out scenes or stories, helping them develop social skills, empathy, and understanding of different perspectives.

Infants

Very young children, especially those under one year of age, characterized by rapid physical and cognitive development during the first years of life.