The Term "Voice of the Customer" Refers To

question 68

Multiple Choice

The term "voice of the customer" refers to:

• A)the performance levels or expectations that define the quality of customer contact with an organization.
• B)the customer requirements as expressed in the customer's own terms.
• C)the involvement of customers in the development of new products.
• D)customers' investment or commitment to a brand or a product.

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Definitions:

Emission Reduction

The process of lessening the volume of pollutants released into the atmosphere, typically from industrial processes or vehicular emissions.

Stationary Sources

Facilities or installations that emit pollutants to the atmosphere from a fixed location, including factories, power plants, and chemical plants.

CERCLA

The Comprehensive Environmental Response, Compensation, and Liability Act, a U.S. law designed to clean up sites contaminated with hazardous substances.

Hazardous Waste

Waste that poses considerable or potential threats to public health or the environment.