Which of the Following Is an Advantage Offered by Customer-Supplier

question 31

Multiple Choice

Which of the following is an advantage offered by customer-supplier partnerships to businesses?

• A)It helps organizations in selecting their customer contact employees and training and empowering them to meet and exceed customer expectations.
• B)It helps organizations to build and maintain a work environment conducive to the well-being and growth of all employees by paying attention to their issues.
• C)It allows organizations to share the risks in new product development and improve products through early design recommendations.
• D)It allows organizations to effectively respond to customers' complaints by systematically collecting and analyzing complaint data and using it for improvements.

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Definitions:

Informational Influence

When people look to others for how to behave in ambiguous situations.

Normative Influence

When people conform to social norms for fear of negative social consequences.

Presence of Others

The phenomenon of how an individual's thoughts, feelings, and behaviors can be influenced by the physical or imagined presence of others.

Helping Behavior

Acts performed with the goal of benefiting another person, regardless of the helper's motives.