Which of the Following Is a Disadvantage Associated with Using

question 9

Multiple Choice

Which of the following is a disadvantage associated with using formal written surveys as survey instruments for measuring customer satisfaction?

• A)They generally measure predetermined perceptions of what is important to the customers.
• B)They incur high costs.
• C)They are very difficult to analyze.
• D)They are not effective in probing deeply into the issues.

---

Definitions:

Business Phone Call

A telephone call made or received in the context of conducting professional or commercial activities.

Team Development

The process of improving the effectiveness of a team through various stages of growth, including forming, storming, norming, and performing.

Analyze Effects

Involves the systematic examination of the consequences or outcomes of a particular event, action, or decision.

Implement Plan

The process of putting a carefully designed strategy into action to achieve a specific goal.