The Net Present Value of a Customer Is

question 51

Multiple Choice

The net present value of a customer is:

• A)a measure of how customers assess the benefits of a product in making purchase decisions.
• B)a measure of the likelihood that satisfied customers will recommend the product to other customers.
• C)the total profits (revenues associated with a customer minus the expenses needed to serve a customer) discounted over time.
• D)the total value of the benefits offered by a customer in a customer-supplier partnership.

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Definitions:

Lonely

A feeling of sadness or isolation resulting from a lack of social connections, companionship, or meaningful relationships.

Grieving Process

The emotional and psychological journey individuals undergo after experiencing a loss, characterized by stages such as denial, anger, bargaining, depression, and acceptance.

Disassociated Caregiving

A form of caregiving that involves a detachment or emotional distance between the caregiver and the recipient, affecting the quality of care and interaction.

Geographic Distance

The physical space or measure of separation between two points or locations on the earth's surface.