The Kano Model of Customer Requirements Uses the Term "Satisfiers

question 49

Multiple Choice

The Kano Model of customer requirements uses the term "satisfiers" to refer to:

• A)the basic requirements that are generally not stated by a customer but are assumed as a given.
• B)the requirements that customers expressly say they want in a product.
• C)the aesthetic features of a product that do not add any value to the product.
• D)the new or innovative features in a product that are not expected by customers in a product.

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Definitions:

Actual Performance

The real, observed output, results, or accomplishments of a process, individual, or organization, often compared against planned or expected performance.

Predetermined Level

A set benchmark or standard established in advance to guide production activities or cost estimations.

Cost Variance

The difference between the expected (budgeted) cost of an activity and its actual cost.

Standard Cost

A predetermined cost serving as a benchmark for evaluating the actual cost performance of activities.