The Kano Model of Customer Requirements Uses the Term "Satisfiers

question 49

Multiple Choice

The Kano Model of customer requirements uses the term "satisfiers" to refer to:

• A)the basic requirements that are generally not stated by a customer but are assumed as a given.
• B)the requirements that customers expressly say they want in a product.
• C)the aesthetic features of a product that do not add any value to the product.
• D)the new or innovative features in a product that are not expected by customers in a product.

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Definitions:

Direct Supervision

A management style where a supervisor is directly involved in the oversight and direction of employees' work on a day-to-day basis.

Coordinating

The process of organizing and aligning the activities, efforts, and resources of a group or team to achieve a common goal.

Complex

In psychology, a complex is a core pattern of emotions, memories, perceptions, and wishes organized around a common theme, affecting an individual's attitude and behavior.

Work Activities

Tasks, duties, or responsibilities that are carried out by individuals or teams as part of their professional roles.