According to the Kano Model,the Basic Requirements That Customers Expect

question 64

Multiple Choice

According to the Kano Model,the basic requirements that customers expect in a product and which are generally not stated by customers but assumed as given,fall into the category of _____.

• A)dissatisfiers
• B)exciters
• C)satisfiers
• D)delighters

---

Definitions:

Property Insurance

Coverage that provides financial reimbursement to the owner or renter of a structure and its contents in the event of damage or theft.

Days' Sales Uncollected

A financial ratio that shows the average number of days it takes for a company to collect payment after a sale has been made.

Accounts Receivable

Receivables from clients for goods or services a company has provided but has not yet received payment for.

Managing Collections

The process of overseeing and ensuring the timely collection of accounts receivable to maintain a company's cash flow.