Affinity Diagram Is a Tool That Can Be Used by Organizations

question 54

Multiple Choice

Affinity diagram is a tool that can be used by organizations to:

• A)measure the response of customers by allowing them to express their degree of satisfaction on a five-point scale.
• B)streamline their communication process with the customers.
• C)gather and organize a large number of ideas or facts.
• D)train their employees on service recovery.

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Definitions:

Laboratory Observation

A research method involving the detailed study of behavior in a controlled setting, allowing for precise measurement and control of variables.

Naturalistic Observation

A research method in which subjects are observed in their natural environment without any manipulation by the researcher.

Inferential Statistical Analyses

A branch of statistics that allows researchers to make predictions or inferences about a population based on a sample of data.

Scientific Observation

The active acquisition of information from a primary source, using standardized methods to gather empirical evidence in a scientific context.