Which of the Following Is Most Likely to Be True

question 37

Multiple Choice

Which of the following is most likely to be true of a customer-focused organization?

• A)They make it easy for the customers to conduct business.
• B)They do not encourage customer complaints as it will affect their brand image.
• C)They are less keen on engaging in a face-to-face conversation with the customers.
• D)They do not provide explicit guarantees and warranties to the customers.