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Stella Works as a Customer Service Executive at a Firm

question 17

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Stella works as a customer service executive at a firm that manufactures computer systems.She is motivated to perform her job effectively,as she is aware that her job of helping customers to resolve technical issues has a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?


Definitions:

Necessary Legal Information

Critical legal details or knowledge required to understand rights, obligations, or the legal process.

Legal Advice

Guidance provided by a qualified legal professional regarding the law or legal matters.

Legal Decisions

Outcomes of judicial proceedings that set precedents and guide the application of law in similar future cases.

Civil Matters

Issues and disputes involving private rights and relationships among individuals or organizations, as opposed to criminal proceedings.

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