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SCANS was developed to help people build self-esteem and confidence in the workplace.
Appreciative Inquiry
A management approach that focuses on identifying what is working well, analyzing why it is working well, and then doing more of it.
Organizational Politics
The activities within an organization aimed at improving one's status or position, often involving power play and tactical maneuvering.
Customer Service
Activities and services provided by a business to support the satisfaction and engagement of its customers.
Ethical Problems
Involve dilemmas or situations that require a choice between competing sets of principles or standards, raising questions of right and wrong in human actions.
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