In the Context of Service Errors,which of the Following Is

question 37

Multiple Choice

In the context of service errors,which of the following is an example of a treatment error?

• A)Working on the wrong order
• B)Unclean facilities
• C)Lack of courteous behavior
• D)Doing work incorrectly

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Definitions:

The Jungle

A novel by Upton Sinclair published in 1906, exposing the harsh conditions and exploited lives of immigrants in the United States meatpacking industry.

Meat Inspection Act

A United States law passed in 1906 that made it a crime to adulterate or misbrand meat and meat products being sold as food, and ensured that meat and meat products were slaughtered and processed under sanitary conditions.

ICC

The Interstate Commerce Commission, established in 1887 as the first Federal agency monitoring the operations of railroads to ensure fair rates and to regulate other aspects of their service.

Eugenicists

Advocates of eugenics, a movement aimed at improving the genetic composition of the human race through selective breeding and other methods.