After Using an ATM Machine,Deborah Forgets to Remove Her Card

question 23

Multiple Choice

After using an ATM machine,Deborah forgets to remove her card from the machine.This is an example of:

• A)a treatment error between the server and the customer.
• B)a customer error in preparation.
• C)a customer error at the resolution stage of a service.
• D)a customer error during an encounter.

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Definitions:

Naming

The cognitive process of assigning names to objects, concepts, or phenomena, facilitating communication and categorization.

Visual Field

The entire area that an individual can see when the eyes are fixed in one position, encompassing central and peripheral vision.

Split-Brain Surgery

A neurosurgical procedure that involves severing the corpus callosum to treat severe epilepsy.

Left Hand

Pertains to the hand on the left side of a person's body, often associated with people who are left-handed, meaning they predominantly use their left hand for tasks.