When a Service Ranks Low on the Dimensions of Customer

question 78

Multiple Choice

When a service ranks low on the dimensions of customer contact,labor intensity,and customization,the service providers need to emphasize on _____ to provide a high quality service to the customers.

• A)training provided to the employees
• B)employee behavior
• C)professional judgement of the employees
• D)physical facilities and procedures

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Definitions:

Vital

Essential or absolutely necessary for life or to the function of something.

Total Marriages

The cumulative number of legally recognized unions between individuals, typically measured within a specific geographical area and time frame.

Captured

Taken into custody, control, or possession, particularly in the context of conflict or by means of restraint.

Honeymoon

A vacation taken by newlyweds shortly after their wedding to celebrate their marriage.