As Customization of Services Increases,_____ Become(s)a Bigger Factor in the Ability

question 73

Multiple Choice

As customization of services increases,_____ become(s) a bigger factor in the ability to provide high quality service to the customers.

• A)professional judgement of the employees
• B)processes and procedures
• C)employee behavior
• D)physical facilities

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Definitions:

Basic Principle

A fundamental rule or concept that forms the foundation of a system, theory, or idea.

Tradeoff

An occurrence where obtaining a new quality or feature necessitates the relinquishment of another.

Pollution Reduction

The process or activities aimed at decreasing the amount of pollutants released into the environment.

Economics

The social science that studies the production, distribution, and consumption of goods and services, focusing on how individuals, businesses, governments, and nations make choices on allocating resources.