The Matrix Used by the Quality Function Deployment to Ensure

question 74

Multiple Choice

The matrix used by the quality function deployment to ensure that the voice of the customer is carried throughout the production/delivery process is called the _____.

• A)Hidden Factory
• B)Quincunx
• C)Likert Scale
• D)House of Quality

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.