An Effective Problem-Solving Process That Can Easily Be Adapted to Quality

question 51

Multiple Choice

An effective problem-solving process that can easily be adapted to quality improvement stems from _____ concepts pioneered by Alex Osborn.

• A)creative-problem solving
• B)cause-and-effect
• C)hypothesis testing
• D)analysis of variance

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Definitions:

Discrimination

The unfair or biased treatment of various groups of people or objects, particularly based on race, age, or gender.

Punitive Damages

Monetary compensation awarded to an injured party that exceeds simple compensation and is intended to punish the wrongdoer.

Fair Labor Standards Act

A U.S. law that establishes minimum wage, overtime pay eligibility, recordkeeping, and child labor standards.

Federal Law

Legislation enacted by the national government of a country that applies to all its citizens and residents, overriding state or local laws where they conflict.