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List Some of the Contrasting Features Between Total Quality Management

question 14

Essay

List some of the contrasting features between total quality management (TQM)and Six Sigma.


Definitions:

Role Overload

A stressful condition occurring when the demands and responsibilities of one's role exceed the individual's capacity to fulfill them.

Defense Mechanisms

Psychological strategies used by individuals to cope with reality and maintain self-image by unconsciously denying or distorting reality.

Boundary Roles

Positions in which organizational members are required to interact with members of other organizations or with the public.

Role Overload

A situation in which the demands and expectations placed on an individual or role exceed the capacity to perform, leading to stress or job dissatisfaction.

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