Over a Period of Three Years,BSPD Applied for the Baldrige

question 63

Essay

Over a period of three years,BSPD applied for the Baldrige Award.In 2000,the company did not receive a site visit.What were some of the key strengths and outstanding practices the examiners recognized about BSPD?

---

Definitions:

Leader Expectations

The anticipations or beliefs about the behaviors and outcomes leaders expect from their followers, significantly influencing team dynamics and performance.

Supportive Behavior

Actions that express understanding, caring, and encouragement to positively affect the emotional state of others.

Empathic

Pertaining to the ability to understand and share the feelings of another person.

Customer Satisfaction Surveys

Questionnaires designed to gauge the level of satisfaction that customers have with a company's products, services, or experiences.