Which of the Following Measures of the Baldrige Criteria of Performance

question 24

Multiple Choice

Which of the following measures of the Baldrige criteria of performance measurement includes internal quality measurements,defect levels,service errors,and response times?

• A)Governance outcomes
• B)Market outcomes
• C)Product outcomes
• D)Financial outcomes

---

Definitions:

Free Cash Flow

The cash a company generates after accounting for cash outflows to support operations and maintain its capital assets. It's an important measure of financial health.

Capital Expenditures

Resources allocated by a business to procure, enhance, and sustain material assets like land, factory structures, or equipment.

Cash Dividends

Payments made out of a corporation's earnings to its shareholders, typically distributed as a fixed amount per share of stock.

Indirect Method

A way of preparing the cash flow statement where net income is adjusted for non-cash transactions and changes in working capital to calculate cash flow from operating activities.