_____ of Product and Service Performance and Customer Indicators Is

question 60

Multiple Choice

_____ of product and service performance and customer indicators is a critical management tool for defining and focusing on key quality and customer requirements,identifying product and service differentiators in the marketplace,and determining cause-effect relationships between product and service attributes and measures of customer satisfaction and loyalty.

• A)Regression analysis
• B)Benchmarking
• C)Correlation analysis
• D)Quincunx experimentation

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Definitions:

Variable Costs

Costs that change in proportion to the level of output or activity in a business.

Fixed Costs

Expenses that do not change with the level of production or sales, such as rent, salaries, and insurance premiums, remaining constant regardless of business activity levels.

Organizational Response

Refers to how an organization reacts to external or internal events, changes in the market, or other pressures to maintain or improve its standing.

Labor Strike

A work stoppage caused by the mass refusal of employees to work, typically to protest against terms of employment.