When a Chart Represents the Relationships Between Some Effect and Possible

question 26

Multiple Choice

When a chart represents the relationships between some effect and possible causes, it is a

• A) Flowchart
• B) Cause and effect diagram
• C) Check sheet
• D) Pareto chart
• E) Run chart
• F) Scatter diagram

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Definitions:

Servicing

The process of maintaining or repairing a product or fulfilling the terms of a service agreement.

Personal Selling Process

Sales activities occurring before, during, and after the sale itself, consisting of six stages: (1) prospecting, (2) preapproach, (3) approach, (4) presentation, (5) close, and (6) follow-up.

Approach Stage

The phase in a project or process where strategies are developed and plans are made to tackle objectives or problems.

Preapproach

The stage in the sales process where initial research about a potential customer is conducted before making contact.