Choices:​ ​

question 14

Short Answer

Choices:​
​
A.Cutting-off
B.Clarifying
C.Drawing-out
D.Encouraging
E.Linking
F.Reflecting
-It is the third session and one member has not spoken much.The leader notices that the member is scared and shy.​

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Definitions:

Misplaced Luggage

Luggage that has been wrongly placed or lost during transit, commonly in the context of air travel.

Three Sigma

Three Sigma is a statistical measure that represents a control process for quality that aims to keep defects within a limit of three standard deviations from the mean in manufacturing processes.

ISO 9000

A family of standards related to quality management systems designed to help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product.

ISO 14001

An international standard that specifies requirements for an effective environmental management system (EMS).