Why Do Salespeople Need to Conduct Thorough and Continued Follow-Up

question 54

Multiple Choice

Why do salespeople need to conduct thorough and continued follow-up with clients?

• A) Conducting post-sale follow-ups gives rise to cognitive dissonance.
• B) Customers today are more loyal toward brands and vendors than before.
• C) Most businesses depend on repeat sales,which depend on follow-up by the salesperson.
• D) Buyers look for the best deal when they experience good post-sale follow-up.

---

Definitions:

Emotions

Complex psychological states that involve physiological arousal, expressive behaviors, and conscious experience.

Description

The act of detailing or representing something verbally or in written form to convey its characteristics, functions, or qualities.

Empirical Data Collection

The process of gathering information by direct or indirect observation or experience, without theoretical speculation.