Which of the Following Is True of Returns Management

question 101

Multiple Choice

Which of the following is true of returns management?

• A) It allows the firm to recognize weaknesses in product design and/or areas for potential improvement through customer feedback.
• B) It adds additional costs to marketing and is a burden on the already strained workforce in the customer relations department.
• C) Handling returns creates a negative image as the company loses credibility for its inability to deliver on what it claims to sell.
• D) Granting customers the freedom to try products without being charged for returning them ultimately reduces revenues for companies.

---

Definitions:

Dashboard

A user interface that organizes and presents information in a way that is easy to read and interpret, often used for monitoring data or statistics in real-time.

Broad Network Access

A characteristic of cloud computing that allows services to be widely accessible via the internet on various devices.

Cloud Technology Characteristic

Describes features inherent to cloud computing, such as scalability, accessibility, and on-demand services.

Cloud Customer

An entity or individual that utilizes cloud computing services for storage, applications, or computing power.